Terms & Conditions
I accept payment from Paypal, and with Amex, Visa and Mastercard via Worldpay.
Shipping and Delivery
The time taken to prepare individual orders may vary. For details see individual items, but most items are shipped within 3-5 days of an order being placed. Buyers are responsible for any customs and import taxes that may apply. I am not responsible for any delays due to customs.
Returns and Exchanges
I accept returns and exchanges. Please contact me within 14 days of delivery. Items must be shipped back to me within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Customised or personalised items may not be returned or exchanged.
I do not accept cancellations on print orders, however please contact me if you have any problems with your order.
For classes of £40 or less there are no refunds. However if you contact me via email or phone at least 24 hours prior to the class start time, you may transfer the reservation to another class or place your reservation on hold for another class for one year. If no notification of cancellation occurs or a call is placed fewer than 24 hours before the class, you will forfeit the course fee.
For classes over £40 I will refund your tuition paid, less any non-refundable deposit paid, if you cancel more than 7 days before the start date of a class. If you cancel seven days or less before the start date, you will forfeit all fees paid. There are no refunds for no-shows or for withdrawals after a weekly class begins.
Should any workshop need to be cancelled in order to comply with government guidance a full refund will be given, or the option to transfer to another course date. If you are unable to attend a course because you are self-isolating you will be offered the opportunity to transfer to another workshop at a future date, up to 12 months from the date of your original course.
If shipping on any order is delayed due to Covid-19 related reasons you will be notified at the earliest opportunity and given the option to either wait a little longer for your order or to cancel and receive a refund.